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Client Liaison Officer

THE PROJECT

LiveUp is an innovative, digital-first (but not digital only) healthy ageing guide, run by iLA and funded by the Department of Health and Aged Care to provide older Australians with information, resources and advice on health and wellbeing, assistive technology and community connections.

LiveUp is promoted nationally via a range of online and offline media. But we know that older Australians will be more receptive to resources that their GP, health professional or service provider recommends. This is where you come in!

 

THE ROLE

A team of community engagement professionals across different states and territories work collaboratively with the National Community Engagement Lead and the LiveUp Project Team to drive awareness, uptake and ongoing use of the LiveUp website and our navigation service through grass roots community engagement activities across Australia. 

The role will involve developing and managing professional relationships with stakeholders and community partners, attending community events and activities, and gathering local content to support development of the LiveUp website activities directory. 

To maximise our reach, this role will largely involve working remotely (from your home), via Teams primarily. However, community engagement will also involve:

  • Representing ILA at conferences, seminars, expos, and other forums
  • Facilitating presentations and workshops online and face to face
  • Collaborating with other organisations to promote LiveUp and healthy ageing
  • Identifying opportunities for partnerships with local organisations and stakeholders
  • Working with the team to identify strategies to increase uptake of LiveUp’s suite of solutions
  • Maintaining up-to-date and accurate records in relation to all engagement activities in CRM platform
  • Contributing to the e-newsletters and other marketing tools

 

THE CANDIDATE

You’ll thrive in this role if you have:

  • Passion and interest in delivering health initiatives to older Australians
  • Community related qualifications such as health promotion, community development, social work, or similar
  • Community and stakeholder engagement experience
  • Facilitation and presentation skills
  • Community event planning and coordination skills
  • Sound ICT skills including Microsoft office suite and experience using databases/Customer Relationship Management (CRM) systems

Importantly, you must have the ability to work remotely (from home), be self-motivated, accountable and be willing to travel when required. Travel within your home state is expected, with periodic interstate travel also required.

 

WHAT WE OFFER

  • Rewarding work and being part of a values-based organisation – making a difference in people’s lives
  • Ongoing support, mentorship, and professional development
  • Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible)
  • True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
  • Employee Assistance Program for you and your immediate family

Health & Well-being Program including flu vaccination, and fun active social committee

APPLY

Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages). 

    • View full Position Description HERE
    • Contact Kerry Foss (National Community Engagement Lead) at kerry.foss@ilaustralia.org.au to discuss the specifics of the position 

      • Applications close: COB 7 November 2024 (AEST) short listing will commence immediately, and we reserve the right to commence interviewing before the closing date. We thank you for your interest in iLA and we will respond to all candidates. 

      A valid NDIS Worker Screening Check is a pre-requisite for this position at iLA

      Only those with the right to live & work in Australia need apply.  No agency applications at this time.

      Our purpose: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. 

      We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@ilaustralia.org.au

      Values: Passion, Integrity, Embracing, Authentic 

      We value our people at ILA and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill, and experience.