TranslateFeedback and Complaints
Our customers are at the heart of everything we do and as such iLA is committed to delivering a quality service based on a strong understanding of individual customer needs.
As part of our commitment to person-centered support and continuous quality improvement, we welcome and encourage feedback both positive and negative.
Please share your comments or concerns with us:
- Contact us at (08) 6202 4700
or email: general@ilaustralia.org.au - Complete the online Feedback form
- Write to us:
Quality & Risk Professional
iLA
Freda Jacob House, 7 Tully Road,
East Perth
WA 6004
Your feedback can be anonymous, however, in an effort to achieve a workable solution for you, ideally, you will include:
- Your name, address, and telephone number
- The date you are lodging your complaint or feedback
- specific details relating to your complaint or feedback
- where known, the name of the service your complaint or feedback relates to
- and the name of the person who received the service that your complaint or feedback is about.
Interpreter
If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us at (08) 6202 4700
National Relay Service
If you are hearing or speech impaired contact us through the National Relay Service:
- TTY users: phone 133 677
- Speak and Listen users: phone 1300 555 727
- Internet relay users: connect to the National Relay Service
To access more information about iLA's Feedback and Complaints policy and process, click here.
To find out more about connecting with an aged care advocate, you can visit the OPAN website.
If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP).
