Customer Liaison Officer

About the Role

We are keen to hear from experienced Customer Liaison Officers to join our vibrant Assessment Services Team at iLA.

You will be responsible for creating a great client experience by resolving inbound calls and provide administrative support to assessors who are out working in the community. This position offers an exciting opportunity to make a real impact in making a difference in people lives.

Duties Include:

• Answering and managing phone calls and emails, ensuring timely response to emails and addressing telephone inquiries with a high level of customer service.
• Allocate appointments to assessors in negotiation with clients, carers and their families to ensure quality and timely assessments are carried out.
• Data entry, document uploads, and client correspondence into CRM

About You 

You will bring exceptional customer service skills with experience in general administration. In particular, the Customer Liaison Officer – Assessment will demonstrate:

• Previous experience providing administrative support to busy teams in a fast paced, changing environment, with a strong focus on attention to detail and problem-solving skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Excellent communication skills, both verbal and written, with attention to detail.
• Strong technology skills including proficiency with Microsoft Office and customer relationships management software, and the ability to navigate multiple technology systems. 

About Us 

• Rewarding work and being part of a “Values based” organisation – making a difference in people’s lives.
• Ongoing support, mentorship, and professional development.
• Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible).
• True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
• Employee Assistance Program for you and your immediate family.

To Apply

Register your interest today by submitting your CV and a cover letter, addressing how you meet the requirements (in no more than 2 pages). 

• View full Position Description HERE or email hr@ilaustralia.org.au 
• Contact P&C team at hr@ilaustralia.org.au to discuss the specifics of the position.

Applications close: COB 20^th December 2024.  Short listing will commence immediately, and we reserve the right to commence interviewing before the closing date. We thank you for your interest in iLA and we will respond to all candidates. 

A valid NDIS Worker Screening Check is a pre-requisite for this position at iLA

Only those with the right to live & work in Australia need apply.

No agency applications at this time.

Our purpose: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.  Values: Passion, Integrity, Embracing, Authentic. 

We value our people at ILA and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill, and experience.  We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@ilaustralia.org.au